IT Service Management
IT Service Management
The OGC's IT Infrastructure Library (ITIL®) has become the worldwide de facto standard in IT Service Management best practice. It defines a process framework by which many organisations, large and small, have successfully planned and implemented IT Service Management.
Over 100,000 IT professionals now hold an ITIL® based professional qualification awarded by the Information System's Examination Board (ISEB). The BSI Code of Practice for IT Service Management (PD0005) and British Standard (BS15000) are based on ITIL® guidelines.
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