ITIL V3 Bridging - 1 day

Duration: 1 day         (Foundation Bridging exams available until 31st December 2010)

This 1 day course is for existing holders of the ITIL® Foundation Certificate from earlier ITIL® versions who want knowledge and understanding of the new content of ITIL® V3. It also provides delegates with an opportunity to gain a recognised bridging qualification in ITIL® V3.

Objectives

Attendance on this workshop will enable delegates to:

• Service Management as a practice (Awareness)
• Service Lifecycle (Awareness)
• Key Principles and Models (Awareness)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL® Qualification scheme (Awareness)
• Prepare to undertake the ISEB V3 Foundation Bridging Examination.

Format
The format of the event is largely tutor led, designed to present the information in memorable, manageable segments. Throughout the session, delegate’s understanding of the material will be tested through the use questions and answer sessions and examination style questions. At the end of the course, delegates will sit a thirty minute multiple choice examination leading to the V3 Foundation Bridging Certificate.

Each delegate will receive a comprehensive course handout containing all of the course slides and full supporting documentation.

Content
The road to ITIL® V3

• How V3 was conceived and developed
• Why the change?
• The new structure of ITIL®
• The new qualification structure.

Service Management as a practice

• The concept of Service and Service Management.

The Service Lifecycle

• The structure, scope, components and interfaces of the Service Lifecycle
• Goals, objectives and value of each stage of the Service Lifecycle.

New generic concepts and definitions

• Utility and Warranty
• Resources and Capabilities
• Service Portfolio
• Service Strategy
• Service Design

Please contact for ITIL® V3 Bridge 1 day Schedule.