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ITIL V3 Bridging - 2 day

 

Duration: 2 days 

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This 2 day course is for existing holders of the ITIL® Foundation Certificate from earlier ITIL® versions who want knowledge and understanding of the new content of ITIL® V3. It also provides delegates with an opportunity to gain a recognised bridging qualification in ITIL® V3.

Objectives

Attendance on this workshop will enable delegates to:

  • Service Management as a practice (Awareness)
  • Service Lifecycle (Awareness)
  • Key Principles and Models (Awareness)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL® Qualification scheme (Awareness)
  • Prepare to undertake the ISEB V3 Foundation Bridging Examination.

Format
The format of the event is largely tutor led, designed to present the information in memorable, manageable segments. Throughout the session, delegate’s understanding of the material will be tested through the use questions and answer sessions and examination style questions. At the end of the course, delegates will sit a thirty minute multiple choice examination leading to the V3 Foundation Bridging Certificate.

Each delegate will receive a comprehensive course handout containing all of the course slides and full supporting documentation.

 

Content
The road to ITIL® V3

  • How V3 was conceived and developed
  • Why the change?
  • The new structure of ITIL®
  • The new qualification structure.

Service Management as a practice

  • The concept of Service and Service Management.

The Service Lifecycle

  • The structure, scope, components and interfaces of the Service Lifecycle
  • Goals, objectives and value of each stage of the Service Lifecycle.

New generic concepts and definitions

  • Utility and Warranty
  • Resources and Capabilities
  • Service Portfolio
  • The role of IT Governance across the Service Lifecycle
  • Business Case
  • Service Model
  • Service Design Package
  • Service Knowledge Management System
  • Definitive Media Library
  • Configuration Management System
  • Events
  • Communication in Service Operations.

Key Principles and Models

  • Key principles and models in the Lifecycle

Processes

  • How the Service Management processes contribute to the Service Lifecycle
  • Objectives of the processes
  • Scope, basic concepts, activities, key metrics (KPIs)
  • Roles and challenges for five of the core processes
  • Objectives and basic concepts for fifteen of the remaining processes.

Functions & Roles

  • The role, objectives and organisational structures of key Service Management functions and roles
  • The service & process owner roles
  • The RACI Model.

Key Differences

  • Outline of the key differences between V2 and V3 of ITIL®

Examination
On the final day of the course delegates will take a half hour closed-book multiple-choice paper consisting of 20 questions taken from the course syllabus. Delegates must achieve a minimum of 65% in the exam (13 correct answers).

 

Bridging - 2 day course

 

For further information please email: This e-mail address is being protected from spambots, you need JavaScript enabled to view it  or call: 0161 942 2129