ITIL V3 Foundation
Duration: 3 days
This 3-day course is for IT professionals who wish to gain foundation level of knowledge of the ITIL® V3 terminology, structure and basic concepts and comprehension of the core principles of ITIL® practices for Service Management. The ITIL® Foundation certificate in IT Service Management is not intended to enable the holder of the certificate to apply the ITIL® practices for Service Management without further guidance. It also provides delegates with an opportunity to gain a recognised entry-level professional qualification in IT Service Management.
Objectives
Attendance on this workshop and successful completion of the education and examination components related to this certification will enable delegates to gain competencies in the following:
- Service management as a practice (comprehension)
- Service lifecycle (comprehension)
- Key ITIL® principles and models (comprehension)
- Generic ITIL® concepts (awareness)
- Selected processes (awareness)
- Selected roles (awareness)
- Selected functions (awareness)
- Technology and architecture (awareness)
- ITIL® qualification scheme (awareness)
- Prepare to undertake the ISEB examination for the ITIL® Foundation Certificate.
Format
The format of the event is highly interactive and designed to present the information in memorable, manageable segments. Throughout the course, delegate’s understanding of the material will be tested through the use of exercises and examination style questions. At the end of the course, delegates will sit a one hour multiple choice examination leading to the ISEB Foundation Certificate.
Each delegate will receive a comprehensive course handout containing all of the course slides and full supporting documentation.
Content
Service management as a practice
- The concept of good practice
- The concept of a service and service management
- The difference between functions, roles and processes
- The characteristics of a process and the process model
The service lifecycle
- Understanding the service lifecycle
- Objectives and business value for each phase of the lifecycle
- The structure, scope, components and interfaces of the ITIL® Library
- The main goals and objectives of service strategy, design, transition, operation and continual service improvement
- The value service strategy, design, transition, operation and continual service improvement provide to the business.
Generic concepts and definitions
- Defining the key concepts of service management
- The role of IT governance across the service lifecycle
- The role of communication.
Key principles and models
- Service assets and value creation through services
- People, processes, products and partners
- Business & service requirements
- Technology and architectural design
- Process design & measurement design
- Sourcing approaches and options.
Processes
- High level objectives, scope, basic concepts, roles and challenges for five of the core processes
Functions
- The role, objectives, organisational structures, staffing and metrics of the core functions
Roles
- The key roles in service management
Technology and architecture
- Requirements for an integrated set of service management technology.
Version 3 Foundation - 3 day course
- 5 - 7 May £785 Wrexham
- 7 - 9 June £895 London
- 14 - 15 July £785 Altrincham, Cheshire
- 18 - 20 August £895 London
- 6 - 8 September £785 Altrincham, Cheshire
- 25 - 27 October £895 London
- Including exam at £100
- Price excluding VAT at 17.5%
*For full terms & conditions regarding the 25-year anniversary discount, please click HERE
For further information please email: This e-mail address is being protected from spambots, you need JavaScript enabled to view it or call: 0161 942 2129
