Negotiation Skills

Duration: 2 days

Description & Objectives
A 2 day course which examines how to use positive negotiation skills that result in excellent customer and supplier relationships.

By the end of workshop, the delegate will be able to:

• Define the process of negotiation
• Evaluate their own negotiation style
• Recognise how to negotiate mutually satisfactory outcomes to problems

NB. Delegates will be videoed during the practical exercise and feedback will be given.

Structure

• Delegates can expect a highly interactive and practical structure
• Delegates will get plenty of opportunity to test a variety of approaches in a safe and supportive environment. 

Course Contents

• Negotiation skills questionnaire
• Negotiation and when to use it
• The stairway to negotiation
• Assertive negotiation
• A practical negotiation exercise

For further information please email: This e-mail address is being protected from spambots, you need JavaScript enabled to view it

or call: 0161 942 2121