Organisational Change Management

Duration: 1 day

Description
This 1 day workshop explores the strengths and weaknesses of the main approaches to planning and implementing organisational change the appropriateness of these approaches to an organisation’s environment and circumstances.

Specific objectives are: 

• Identify the two main approaches to organisational change
• Critically review the two main approaches
• Identify the roles of line managers, employees and external consultants
• Explain the difference between open-ended change projects and closed change projects
• Identify how each of the two main approaches views employee involvement and resistance
• Explain how different approaches to change management view “political” behaviour. Identify the main reasons why change projects fail.

Structure
The course is run as a one-day interactive workshop, using a series of exercises and group discussions, culminating in a critical review of four case studies, examining success and failure factors in real-life change projects.

This course is particularly suitable for tailoring for onsite delivery to include organisation specific messages and materials.

Course Documentation
Each delegate will receive a course handout containing all of the course slides and full supporting documentation.

Course Content
Introduction 

• Tutor-led discussion:
  • What are your objectives from the course?

Why Change Management is Important

• Tutor-led discussion:
  • Review of recent trends in change management (TQM, BPR & Introduction of New Technology Issues of organisational performance
  • Critical Review of the Two Main Approaches to Change Management 
• Tutor-led discussion with exercises:
  • Planned Approach (3 models)
  • Action Research
  • 3-Step
  • Phases of Planned Change
  • Emergent Approach
  • Role of organisational structure in determining appropriate approach
  • Open Discussion: Which approach is more appropriate to your organisation?
  • Brief review of third approach: “Bold Strokes vs. Long Marches”  Why Change Management Often Fails 
• Open discussion, considering:
  • Organisational politics & culture
  • Vested interests
  • Using the wrong approach(es)
  • Attitudes of Employees & Line Managers
• Case Studies: Factors Influencing Success & Failure in Change Projects 
• Tutor-led discussion of four case studies, highlighting influencing factors affecting success and failure in real-life change projects
• Delegates deliver brief presentations to the rest of the group

Your Next Steps
 
Your action plan – delegates are expected to identify at least one action point to take away and implement in the next few weeks Course review & summary (discussion)